So the tough situation started on Tuesday for me and my family since there was some Comcast technicians outside in several of their vans trying to fix up my neighbor’s cable. Saturday, during a thunderstorm that we had a very close lightning strike which caused our house fire alarms to go off but we didn't have no brownouts or anything like that with electricity, I figured it would be that cause them to come. Yesterday we saw some clouds from the east and figured that lightning stroke their center but it wasn't that.
My mom and my brother witnessed that there was trucks outside of our house trying to fix up our next door neighbor’s cable and that’s was the time my mom got home from doing her errands. 5-10 minutes later they were working on cables and they ended up disconnected ours. The technicians are supposed to be smart enough. I know they are getting paid a lot but they should have taken pride of their work more, not just screw around with the customers like that. Couple months ago we had this same thing happened but it only happened for a couple of hours but now it happens for one day at least for now.
I read up their website that once your cable is down then you’ll lose your TV, Internet, and phone service. The night we got disconnected we thought it was the ARRIS router we got from them was giving us trouble but no. If we bring it back today then it will make the same issue over and over again. It would make more sense it was the cable because we don’t get any TV. My dad called them up on his cell phone and there was a Indian man helping him but he says that what he can do is to bring out a technician on Thursday afternoon but the thing is that we wouldn't be home to meet the tech guy due to appointments. This morning my mom called them on my cell phone and they said the same thing over and over again each time we called. They kept on saying that there is no technicians on our area to fix our problem.
I had job trained as a technical analyst at a hospital before and my mind always said this. "Before you do something the hard way, always do some diagnostics to see it works or not working. It will save you times and you don't just be wasteful. It's not really necessary to be wasteful while a machine you assigned to fix is working."
We didn't get paid a visit from them so I figured it must be a outside thing since it will make sense that way. The thing is that I'm using data from my smartphone's hotspot to my E6420 since I had been disconnected and I'm going to use it at the place I'm staying in New York. Hotspot plans are normally very limited data caps so I'm trying to use that up wisely. So that's the long story here in this rant.
As for Comcast, please train your technicians better so we don't have any of these problems in the future. It's was more stupid enough just to screw up like that even you should put cables back in the right place when you work on them. I don't know how's the setup looks like since I'm really that into telecommunications and cable stuff.
If we got a power outage like after a hurricane as a example and then we use a generator and fill it up with gas. That generator will not power up the whole house at the same time but instead it will use it all of that gas quickly if we have more things plugged into it. It always good to know to know what makes common sense. If AT&T is better than Comcast then I'll switch to AT&T, that word really describes as monopoly because they will lose a customer if they keep on doing this. I live in a neighborhood that it discounts Comcast so we depend on their service.
Few years ago before we upgraded into this service that we have now. We had like 10-15 down and 1-2 up compared to 55-57 down and 12 up that we have now. When we upgraded we had 27 down and 5 up until they upgraded their fiber. I wasn't doing that much stuff with online gaming, Skype, and YouTube until one day until my mom has hassle while working so we decided to upgrade. So basically I had to upload videos when no one is awake or around and even working, it's really the pain in the ass because I had school at the time I started uploading stuff even I have to wake up like 5 in the morning to go. We had a Motorola modem with a TRENDnet router and it's was strong and fine until the ARRIS took place.
Another thing is that I wish that they should give us a option of routers since if we bring the one we have back. I have guarantee that they will give us the different one but the same crap. I was thinking about buying a aftermarket modem and router so the internet doesn't crap up so much.
Comcast, no wonder on what we will do with you. Try to resolve the issues as quickly as you guys can with your customers. I know you can. And also have common sense when you working. Thank you!
My mom and my brother witnessed that there was trucks outside of our house trying to fix up our next door neighbor’s cable and that’s was the time my mom got home from doing her errands. 5-10 minutes later they were working on cables and they ended up disconnected ours. The technicians are supposed to be smart enough. I know they are getting paid a lot but they should have taken pride of their work more, not just screw around with the customers like that. Couple months ago we had this same thing happened but it only happened for a couple of hours but now it happens for one day at least for now.
I read up their website that once your cable is down then you’ll lose your TV, Internet, and phone service. The night we got disconnected we thought it was the ARRIS router we got from them was giving us trouble but no. If we bring it back today then it will make the same issue over and over again. It would make more sense it was the cable because we don’t get any TV. My dad called them up on his cell phone and there was a Indian man helping him but he says that what he can do is to bring out a technician on Thursday afternoon but the thing is that we wouldn't be home to meet the tech guy due to appointments. This morning my mom called them on my cell phone and they said the same thing over and over again each time we called. They kept on saying that there is no technicians on our area to fix our problem.
I had job trained as a technical analyst at a hospital before and my mind always said this. "Before you do something the hard way, always do some diagnostics to see it works or not working. It will save you times and you don't just be wasteful. It's not really necessary to be wasteful while a machine you assigned to fix is working."
We didn't get paid a visit from them so I figured it must be a outside thing since it will make sense that way. The thing is that I'm using data from my smartphone's hotspot to my E6420 since I had been disconnected and I'm going to use it at the place I'm staying in New York. Hotspot plans are normally very limited data caps so I'm trying to use that up wisely. So that's the long story here in this rant.
As for Comcast, please train your technicians better so we don't have any of these problems in the future. It's was more stupid enough just to screw up like that even you should put cables back in the right place when you work on them. I don't know how's the setup looks like since I'm really that into telecommunications and cable stuff.
If we got a power outage like after a hurricane as a example and then we use a generator and fill it up with gas. That generator will not power up the whole house at the same time but instead it will use it all of that gas quickly if we have more things plugged into it. It always good to know to know what makes common sense. If AT&T is better than Comcast then I'll switch to AT&T, that word really describes as monopoly because they will lose a customer if they keep on doing this. I live in a neighborhood that it discounts Comcast so we depend on their service.
Few years ago before we upgraded into this service that we have now. We had like 10-15 down and 1-2 up compared to 55-57 down and 12 up that we have now. When we upgraded we had 27 down and 5 up until they upgraded their fiber. I wasn't doing that much stuff with online gaming, Skype, and YouTube until one day until my mom has hassle while working so we decided to upgrade. So basically I had to upload videos when no one is awake or around and even working, it's really the pain in the ass because I had school at the time I started uploading stuff even I have to wake up like 5 in the morning to go. We had a Motorola modem with a TRENDnet router and it's was strong and fine until the ARRIS took place.
Another thing is that I wish that they should give us a option of routers since if we bring the one we have back. I have guarantee that they will give us the different one but the same crap. I was thinking about buying a aftermarket modem and router so the internet doesn't crap up so much.
Comcast, no wonder on what we will do with you. Try to resolve the issues as quickly as you guys can with your customers. I know you can. And also have common sense when you working. Thank you!